Delivery & Returns

We keep things straightforward so you know exactly what to expect.

A note for our Jersey customers

Live in Jersey or visiting the island? We can bring selected pieces to your home or workplace so you can see, feel and try before you buy. Call 01534 491574 or email info@unur.co.uk

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Delivery

Where we ship

United Kingdom, Channel Islands, and Europe.

Cost

• UK and Channel Islands: Free.
• Europe: £15, or free on orders over £300.

Estimated timings

• Jersey: Next working day when you order by 1 pm, Monday to Friday (bank holidays excluded).
• UK & Channel Islands: 2–5 working days.
• Europe: 5–10 working days.

How we deliver

• Jersey: Delivered by our local agent or hand delivered by our team.
• UK, Channel Islands, Europe: Delivered by our courier partners.

Tracking and signature

All orders ship with a tracked courier service. You will receive tracking by email. A signature is required. If you miss a delivery, the courier will arrange a redelivery.

Customs and duties

We ship duties paid to many destinations. If duties paid is not available for your country, local duties or taxes may apply and are payable by you. We cannot advise exact amounts.

Not currently available

• BFPO addresses.
• Deliveries outside the United Kingdom, Channel Islands, and Europe.

Delivery timeframes are estimates and can be affected by factors outside our control.

Returns

We hope you love your purchase. If it is not quite right, returns and exchanges are simple.

Return window

21 days from receipt. Items must be unused, in the condition you received them, with tags and packaging.

Christmas gifting

For orders placed between 15th November and 24th December 2025, the return window extends to 31st January 2026.

Returning a gift?

We can issue store credit so the recipient can choose something else, without revealing the original purchase value.

Earrings

Unfortunately we cannot accept returns on earrings for hygiene reasons, unless faulty.

Return options

• Jersey: We can arrange a collection, or provide a prepaid return option.
• UK & Channel Islands: Free returns and exchanges with a prepaid return option or arranged collection.
• Europe: Returns are at the customer’s cost. Use a tracked service and keep proof of postage. To avoid customs delays, mark the shipment reason as “RETURN”.

Refunds and exchanges

Once your return reaches us and passes a quick condition check, we will process it within 2 working days. You can choose:



• Refund to your original payment method
• Store credit added to your account (valid for 12 months)
• Exchange for a different size or colour (subject to availability)



We will update you by email or SMS if you have provided those details.

How to start a return or exchange

1. Email info@unur.co.uk with your order number, or call 01534 491574.
2. Tell us if you prefer a refund or an exchange.
3. We will share the next steps, including a prepaid label or collection for Jersey, UK and Channel Islands, or the returns address for Europe.
4. Pack items securely and include your packing slip or a note with your order details.

Service Note

If you’re unsure, we’re happy to advise in boutique or by email. Please get in touch if you still have questions, we're always happy to help if we can.