Skip to main content
Unur Cashmere

Contact Us

33 Queen Street, St Helier, Jersey, JE2 4WD

+44 (0)1534 491574

info@unur.co.uk

Follow us via your Unur Club account to earn loyalty points

Categories
  • Shop All
  • Shop All Cashmere & Yak Wool
  • Women's Clothing
  • Men's Clothing
  • Homewear
  • Jewellery
Orders
  • Gift Cards
  • Delivery & Returns
  • Contact Us
  • My Account
Information
  • About Us
  • About Our Wool
  • Care Guide
  • Size Guide
  • Our Store
  • FAQs
Legal
  • Terms & Conditions
  • Privacy Policy

© 2026 Unur Cashmere Ltd. All rights reserved.

Last updated: 07 February 2026

Privacy Policy

1.Who we are (the controller)

Unur Cashmere Ltd ("Unur")

  • JFSC registration no. 152121
  • Registered office: Purpose House, 9 Hope Street, St Helier, JE2 3NS, Jersey
  • Boutique address: 33 Queen Street, St Helier, JE2 4WD, Jersey
  • Supervisory authority: Jersey Office of the Information Commissioner (JOIC)
  • Contact: privacy@unur.co.uk

2.Scope

This notice covers personal data processed when browsing unur.co.uk, purchasing online or in-store, contacting the company, or engaging with marketing communications.

3.Data we collect

  • Identifiers: name, email, phone, delivery and billing addresses, order details, account IDs
  • Payment data: handled by payment providers; full card numbers not stored
  • Technical data: IP address, device and browser info, pages viewed, interactions, cookies/SDKs
  • Preferences & communications: marketing consents, wishlists, service messages

4.Why we use your data (lawful bases)

  • Service provision: account creation, payments, order fulfilment, returns, customer support (basis: contract necessity)
  • Security & compliance: fraud prevention, site security, record-keeping (basis: legitimate interests)
  • Marketing: email/SMS/ads with opt-in consent where required (basis: consent or legitimate interests for existing customers)
  • Legal obligations: tax and compliance requirements (basis: legal obligation)

Consent may be withdrawn at any time via unsubscribe links or email.

5.Cookies & analytics

Essential cookies — required for security, checkout, and basic features (always on).

Analytics (Google Analytics 4) — understands site usage (off by default; enabled only with acceptance).

Advertising — Google Ads/remarketing measures ad performance (off by default; enabled only with acceptance).

Users can adjust preferences via the cookie banner or browser/device settings. Cookie settings link available in footer.

6.Payments (processors)

Payment providers receive data necessary for transaction verification and identity confirmation. Full card numbers are not retained.

  • Trust Payments Ltd — Privacy Notice
  • PayPal — Privacy Notice
  • Apple Pay — Privacy Notice
  • Google Pay — Privacy Notice

7.Service providers (processors)

  • BigCommerce — e-commerce platform/hosting (Privacy)
  • Cloudflare — CDN, performance and security (Privacy)
  • Vercel — website hosting/deployment (Privacy)
  • Google — email (Workspace), analytics, cloud hosting (Privacy)
  • Couriers and logistics partners — order delivery
  • Professional advisers/authorities — where legally required

8.International transfers

Some providers process data outside Jersey/UK. Transfers use recognised safeguards including adequacy decisions or approved contractual clauses (SCCs/IDTA) as required by Data Protection (Jersey) Law 2018 and UK GDPR.

9.Retention

Data retained only as long as necessary: typically up to 7 years for order/transaction records (tax and accounting); until unsubscribe or inactive list pruning for marketing. Data then deleted or irreversibly anonymised.

10.Your rights

Under Data Protection (Jersey) Law 2018 and UK GDPR equivalents, individuals may request: access, rectification, erasure, restriction, portability, and objection to certain processing (including direct marketing). Right to complain to JOIC exists.

To exercise rights, email privacy@unur.co.uk. Identity verification may be requested. Responses provided within statutory timeframes.

11.Children

The company does not knowingly market to or contract with children. For online services requiring consent, children over 13 may provide their own; otherwise parent/guardian consent required.

12.Security

Appropriate technical and organisational measures employed, including access controls, encryption in transit, need-to-know access, and vendor due diligence. No system is 100% secure. Account holders should keep details confidential and report suspected misuse.

13.Marketing choices

  • Email/SMS: use unsubscribe link or reply STOP
  • Ads & cookies: adjust preferences in cookie banner or browser/device settings

14.Changes to this notice

Page updated when practices change; last updated date adjusted accordingly. Significant changes may trigger email or site banner notification.

15.Contact us

Unur Cashmere Ltd

  • Registered office: Purpose House, 9 Hope Street, St Helier, JE2 3NS, Jersey
  • Boutique: 33 Queen Street, St Helier, JE2 4WD, Jersey
  • Correspondence: 11 Millais House, Castle Quay, La Rue D'Etau, St Helier, JE2 3ED, Jersey
  • Phone: +44 (0)1534 491574
  • General email: info@unur.co.uk
  • Privacy email: privacy@unur.co.uk

If unresolved, contact the Jersey Office of the Information Commissioner (JOIC).

Service Note

If you have any questions about how we handle your data, please get in touch. We're always happy to help.