Last updated: 07 February 2026
Website: unur.co.uk
Email (general enquiries): info@unur.co.uk
Email (privacy): privacy@unur.co.uk
Unur Cashmere Ltd, trading as Unur, is a company registered in Jersey. Registered office: Purpose House, 9 Hope Street, St Helier, JE2 3NS, Jersey. Boutique: 33 Queen Street, St Helier, JE2 4WD, Jersey. JFSC registration number: 152121.
Phone: +44 1534 491574
By using our website, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use the site.
You must be legally capable of entering into a contract in your country. If you are under the age where you can provide your own consent or enter a contract, a parent or legal guardian must consent.
United Kingdom, Channel Islands, and Europe.
These timeframes are estimates provided by carriers and are not guaranteed.
All orders ship with a tracked courier service. You will receive tracking by email. A signature may be required. If you miss a delivery, the courier will arrange a redelivery.
We ship duties paid to many destinations. If duties paid is not available to your address, local duties or taxes may apply and are payable by you. We cannot advise exact amounts.
We do not deliver to BFPO addresses.
Risk in the goods passes on delivery to the address you provide. Title passes once we receive full payment.
21 days from receipt. Items must be unused, in the condition you received them, with tags and packaging.
Once your return arrives and passes a quick condition check, we issue your refund to your original payment method or process your exchange. We will update you by email or SMS if you have provided those details.
Email info@unur.co.uk with your order number, or call +44 1534 491574. We'll share the next steps, including a prepaid label or collection for Jersey, UK and Channel Islands, or the returns address for Europe.
We cannot accept returns of personalised items, items not suitable for return for health or hygiene reasons that have been unsealed after delivery, or items that have been inseparably mixed with other goods after delivery.
This returns policy sits alongside, and does not affect, your statutory rights.
We try to keep product details accurate, but mistakes can happen. We may correct errors and update information at any time. Colour and texture can vary across screens and natural fibres.
Keep your account details accurate and your password secure. You are responsible for activity under your account. We may suspend or close accounts that breach these Terms.
All content on the site is owned by us or our licensors. You may not use our trademarks or content without prior written permission.
We do not exclude or limit liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence and for fraud.
If we breach these Terms, we are responsible only for loss or damage that is a foreseeable result of our breach or our failure to use reasonable care and skill. We are not liable for business losses.
To the extent permitted by law, our total liability for any order is limited to the amount you paid for the goods in that order.
We handle your personal data as set out in our Privacy Policy, including details of our lawful bases, your rights, and how to contact us or the Jersey Office of the Information Commissioner (JOIC).
These Terms are governed by the laws of Jersey. The Jersey courts will have exclusive jurisdiction, except that consumers living in the EU or UK will also benefit from any mandatory consumer protections of their country of residence.
We may update these Terms from time to time by posting a new version on our site. If we make a material change, we will give reasonable notice where required. Continued use of the site after changes take effect means you accept the updated Terms.
Questions about these Terms or about an order: