Everything you need to know about our products, ordering, and care
Product & Fibres
No. High-grade yak wool feels soft on the skin, almost as soft as cashmere. Many customers find it warmer for the weight.
Both age well with care. Yak's amino-acid profile links to elasticity and durability; cashmere softens beautifully over time.
Yes for knitwear and throws. We never blend synthetics. Jewellery uses metals (rhodium- or gold-plated sterling silver) and natural pearls.
Both are soft, warm, and long-wearing. Yak delivers roughly 30% more warmth and greater breathability; cashmere offers that classic cloud-soft touch and dyes across a wide palette. See our About Our Wool page for a full comparison.
Sizing & Fit
We recommend going for the larger size, especially if you're on the taller side.
Some designs come in a single size that fits a range of body shapes. See the product description and our size guide for measurements.
Care & Maintenance
We recommend hand washing in cool water. If you must machine wash, use a delicate/wool cycle at max 30°C, slow spin, in a mesh bag. See our care guide.
Yes. Pilling is a natural characteristic of fine fibres, not a sign of poor quality. Use the complimentary Unur comb or a fabric shaver to keep things fresh.
Store clean knits in breathable bags with cedar or lavender. Your Unur purchase includes a breathable, moth-repellent storage bag.
Orders & Delivery
United Kingdom, Channel Islands, and Europe.
Free to the UK and Channel Islands. Europe is £15, or free on orders over £300.
Jersey: next working day (order by 1pm). UK: 2–5 working days. Europe: 5–10 working days.
Yes. All orders ship tracked with a signature required.
Yes. You can find them on our gift cards page.
Returns & Exchanges
21 days from receipt. Items must be unused, in original condition, with tags and packaging.
Unfortunately not, for hygiene reasons, unless faulty.
Email info@unur.co.uk with your order number, or call 01534 491574. We'll share next steps including prepaid labels for UK/CI.
Yes. We can issue store credit so the recipient can choose something else.
About Unur
It protects cultural know-how, supports livelihoods, and keeps more value in local communities. It also means a better price for you, since the final price doesn't include a cut for unnecessary middlemen.
Excellent. The best Mongolian makers run modern facilities and specialise in cashmere and yak end to end. We agree clear specs, run in-line checks, and wear-test for pilling, shape retention, and hand feel.
We remove layers of wholesale and keep margins disciplined, so you save 30–50% compared with comparable quality.
Yes, at 33 Queen Street, St Helier, Jersey. Open Monday–Saturday 10am–5pm.
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Contact usOr come and see us
33 Queen Street, St Helier, Jersey. Monday–Saturday 10am–5pm.
Our store