Frequently Asked Questions

No. High-grade yak wool feels soft on the skin, almost as soft as cashmere. Many customers find it warmer for the weight.

Both age well with care. Yak's amino-acid profile links to elasticity and durability; cashmere softens beautifully over time.

Yes for knitwear and throws. We never blend synthetics. Jewellery uses metals (rhodium- or gold-plated sterling silver) and natural pearls.

Both are soft, warm, and long-wearing. Yak delivers roughly 30% more warmth and greater breathability; cashmere offers that classic cloud-soft touch and dyes across a wide palette. See our About Our Wool page for a full comparison.

We recommend going for the larger size, especially if you're on the taller side.

Some designs come in a single size that fits a range of body shapes. See the product description and our size guide for measurements.

We recommend hand washing in cool water. If you must machine wash, use a delicate/wool cycle at max 30°C, slow spin, in a mesh bag. See our care guide.

Yes. Pilling is a natural characteristic of fine fibres, not a sign of poor quality. Use the complimentary Unur comb or a fabric shaver to keep things fresh.

Store clean knits in breathable bags with cedar or lavender. Your Unur purchase includes a breathable, moth-repellent storage bag.

United Kingdom, Channel Islands, and Europe.

Free to the UK and Channel Islands. Europe is £15, or free on orders over £300.

Jersey: next working day (order by 1pm). UK: 2–5 working days. Europe: 5–10 working days.

Yes. All orders ship tracked with a signature required.

Yes. You can find them on our gift cards page.

21 days from receipt. Items must be unused, in original condition, with tags and packaging.

Unfortunately not, for hygiene reasons, unless faulty.

Email info@unur.co.uk with your order number, or call 01534 491574. We'll share next steps including prepaid labels for UK/CI.

Yes. We can issue store credit so the recipient can choose something else.

It protects cultural know-how, supports livelihoods, and keeps more value in local communities. It also means a better price for you, since the final price doesn't include a cut for unnecessary middlemen.

Excellent. The best Mongolian makers run modern facilities and specialise in cashmere and yak end to end. We agree clear specs, run in-line checks, and wear-test for pilling, shape retention, and hand feel.

We remove layers of wholesale and keep margins disciplined, so you save 30–50% compared with comparable quality.

Yes, at 33 Queen Street, St Helier, Jersey. Open Monday–Saturday 10am–5pm.