Luxury Mongolian Cashmere & Pearl Jewellery

Terms & Conditions

Last updated: 07 October 2025

1) Who we are

Unur Cashmere Ltd, trading as Unur, is a company registered in Jersey.
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Registered office: Purpose House, 9 Hope Street, St Helier, JE2 3NS, Jersey.
Boutique: 33 Queen Street, St Helier, JE2 4WD, Jersey.
JFSC registration number: 152121.
Phone: +44 1534 491574

﻿Website: https://unur.co.uk﻿

Email (general enquiries): info@unur.co.uk﻿

﻿Email (privacy): privacy@unur.co.uk﻿

2) Using this website

By using our website, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use the site.
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You must be legally capable of entering into a contract in your country. If you are under the age where you can provide your own consent or enter a contract, a parent or legal guardian must consent.

3) Orders

Your order is an offer to buy goods from us. We accept only when we confirm dispatch.
We may refuse or cancel an order, for example due to stock limits, errors in pricing or product information, inability to obtain payment authorisation, or suspected fraud.
You must provide accurate details and confirm you are authorised to use the chosen payment method. We share necessary payment data with our processors to complete your order.

4) Prices and payment

Prices are shown in GBP and may change at any time before we accept your order.
Accepted payment methods are those shown at checkout. Card issuers may require authentication. If a payment is not authorised, we are not liable for delay or non‑delivery.
If we offer promotions or discounts, separate rules may apply. Where they conflict with these Terms, the promotion rules apply.

5) Delivery

Where we ship
United Kingdom, Channel Islands, and Europe.
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Typical timings
Jersey: next working day if ordered by 1 pm Monday to Friday.
UK and Channel Islands (outside Jersey): 2–5 working days.
Europe: 5–15 working days.
These timeframes are estimates provided by carriers and are not guaranteed.
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How we deliver
All orders ship with a tracked courier service. You will receive tracking by email. A signature may be required. If you miss a delivery, the courier will arrange a redelivery.
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Customs and duties
We ship duties paid to many destinations. If duties paid is not available to your address, local duties or taxes may apply and are payable by you. We cannot advise exact amounts.
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Not currently available
We do not deliver to BFPO addresses.
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Risk in the goods passes on delivery to the address you provide. Title passes once we receive full payment.

6) Returns and cancellations

Return window
21 days from receipt. Items must be unused, in the condition you received them, with tags and packaging.
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Return options
Jersey: We can arrange a collection, or provide a prepaid return option.
UK and Channel Islands: Free returns and exchanges with a prepaid return option or arranged collection.
Europe: Returns are at your cost. Use a tracked service and keep proof of postage. To avoid customs delays, mark the shipment reason as “RETURN”.
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Refunds and exchanges
Once your return arrives and passes a quick condition check, we issue your refund to your original payment method or process your exchange. We will update you by email or SMS if you have provided those details.
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How to start a return or exchange
Email info@unur.co.uk with your order number, or call +44 1534 491574. We’ll share the next steps, including a prepaid label or collection for Jersey, UK and Channel Islands, or the returns address for Europe.
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Exceptions
We cannot accept returns of personalised items, items not suitable for return for health or hygiene reasons that have been unsealed after delivery, or items that have been inseparably mixed with other goods after delivery.
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This returns policy sits alongside, and does not affect, your statutory rights.

7) Product information

We try to keep product details accurate, but mistakes can happen. We may correct errors and update information at any time. Colour and texture can vary across screens and natural fibres.

8) Accounts

Keep your account details accurate and your password secure. You are responsible for activity under your account. We may suspend or close accounts that breach these Terms.

9) Intellectual property

All content on the site is owned by us or our licensors. You may not use our trademarks or content without prior written permission.

10) Our liability

We do not exclude or limit liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence and for fraud.
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If we breach these Terms, we are responsible only for loss or damage that is a foreseeable result of our breach or our failure to use reasonable care and skill. We are not liable for business losses.
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To the extent permitted by law, our total liability for any order is limited to the amount you paid for the goods in that order.

11) Personal data

We handle your personal data as set out in our Privacy Policy, including details of our lawful bases, your rights, and how to contact us or the Jersey Office of the Information Commissioner (JOIC).

12) Governing law and jurisdiction

These Terms are governed by the laws of Jersey. The Jersey courts will have exclusive jurisdiction, except that consumers living in the EU or UK will also benefit from any mandatory consumer protections of their country of residence.

13) Changes to these Terms

We may update these Terms from time to time by posting a new version on our site. If we make a material change, we will give reasonable notice where required. Continued use of the site after changes take effect means you accept the updated Terms.

15) Contact us

Questions about these Terms or about an order:
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﻿Web: unur.co.uk/contact﻿

General email: info@unur.co.uk﻿

﻿Privacy email (data rights): privacy@unur.co.uk﻿

Phone: +44 (0)1534 491574
Post: Unur Cashmere Ltd, 11 Millais House, Castle Quay, La Rue D'Etau, St Helier, JE2 3ED, Jersey

Unur Promise

We work with natural fibres, real people, and clear intentions.
We tell you where things come from and what they’re made of.
And we never forget that everything we create is meant to be worn and loved.